The front desk that picks up and gets paid
0rchid answers the calls your team can't get to and books them straight into Open Dental. It also reads your insurers' payment files and shows every claim they paid below your contract.
Built for dental offices, by a small team you can call.
✓ new patient chart created
✓ booked D9310 consultation, Tue 9:30, marked for the desk to check
| Code | Plan | Contract | Paid | Short |
|---|---|---|---|---|
| D3330Molar root canal | PPO A | 1,048.00 | 911.00 | 137.00 |
| D2740Porcelain crown | PPO B | 1,120.00 | 1,034.00 | 86.00 |
| D3310Front tooth root canal | PPO A | 712.00 | 640.00 | 72.00 |
| D0220X-ray, first film | PPO C | 31.00 | 24.00 | 7.00 |
| Paid below contract, 4 lines | 302.00 | |||
Read in your browser. No patient names are shown or sent.
count_calls
find_operatory_slots
Olivia takes the calls your desk can't
When every line is busy or the office is closed, Olivia answers. She works from your real schedule and hands the call to your team the moment it needs a person.
- Books into Open DentalThe right room and the right length for each visit. Every booking is marked so your team can check it.
- Sets up new patientsShe makes the chart and books a consultation, so the doctor sees them first.
- Checks who's callingShe asks for a date of birth before she reads or changes anyone's record.
- Hands off cleanlyYour desk phone rings with a short brief. Press 1 and you're on the call, already knowing why they called.
- Answers your teamAsk her how many calls came in, what's open Thursday, or when a patient is next in.
See where insurers paid less than your contract
Every insurer payment comes with a remittance file (the 835) listing what they paid for each code. We line it up against your fee schedule and show the gap, claim by claim.
- Two files inA month of remittance files and your contracted fee schedule. No logins to your software.
- Nothing leaves your officeThe check runs in your browser, so patient details never reach us.
- Know what to appealEach short payment is listed by insurer and code, with the contract amount next to what came in.
- Catches downgradesWhen an insurer pays for a cheaper code than the one you billed, it gets its own line.
Prove it on your own numbers first
A 20-minute call
You tell us how calls and insurance payments work at your office. We tell you plainly whether we can help.
Run one month
Your office checks a month of remittance files. You see the dollar amount before we talk about anything else.
Turn on Olivia
If you want her, we set Olivia up on your overflow line. Anything she can't finish goes back to your team.
What offices ask us
Which practice software do you work with?
Olivia works with Open Dental today. Find underpayments only needs the files your insurers send, so it works whatever software you use.
Does Olivia replace my front desk?
No. She takes the calls nobody can get to and hands the rest to your team. Your desk checks everything she books.
What happens in an emergency?
Olivia doesn't try to handle it. A caller describing swelling, trauma or bleeding is sent to a person right away.
Who is behind 0rchid?
0pon, a small team that builds software for dental offices and works with each office directly. You talk to the people who build it.
See what your insurers owe you
Tell us a little about your office and we'll email you to set up a 20-minute call.
Rather email? mike@0pon.com